Refund & Returns

summary

Our refund and return policy lasts for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or replacement.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of merchandise are exempt from returns. Perishable goods such as food, flowers, newspapers and magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care supplies

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are given:

Book with obvious signs of use
A CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any product that is not in its original condition, is damaged or is missing parts for reasons not related to our error.
Any product returned more than 30 days after delivery
Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you whether your refund has been approved or rejected.

If you are approved, your refund will be processed, and a credit will automatically be added to your credit card or original payment method, within a certain period of days.

Late or missing refunds

If you haven’t received your refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Then contact your bank. There is often some processing time before your refund is posted.

If you have done all this and have not yet received your refund, please contact us at {email address}.

Sell tools

Only regular priced items can be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift upon purchase, or if the gift giver shipped the order to themselves to give to you later, we will send the refund to the gift giver and they will figure out your return.

Shipping and returns

To return your product, you must mail your product to: {physical address}.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

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